Refund and Returns Policy

Return and Refund Policy

Effective Date: 01/04/2024

Thank you for shopping at Fizzy Goti Soda, operated by Chillwave Beverages Private Limited (“we”, “us”, or “our”). This Return and Refund Policy outlines our policies regarding returns, refunds, and exchanges of products purchased from our website (fizzygotisoda.com).

1. Returns

We accept returns of products under the following conditions:

• Eligibility: Products must be unused, unopened, and in their original packaging.
• Time Frame: You may initiate a return within 2 days from the date of delivery.
• Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately for assistance.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [number] days.
• Exclusions: Shipping costs are non-refundable. Any return shipping costs incurred are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped).

3. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer service team at [Email Address] or [Phone Number] to obtain a Return Authorization (RA) number.
• Pack the product securely in its original packaging and include the RA number.
• Ship the product to the address provided by our customer service team.

4. Exchanges

We do not offer exchanges at this time. If you wish to exchange a product, please initiate a return for the unwanted item and place a new order for the desired item.

5. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Chillwave Beverages Private Limited
Address: Unit No-2 Chaphekar Wadi near Sheth GH High School Borivali East Mumbai, Maharashtra 400066 India.
Email: connect@fizzygotisoda.com
Phone: +91 9136 280 012